Using the Balanced Scorecard in a particular part of the business to monitor the effectiveness of a change.
Having received poor feedback about hospital catering services, a company adopts Balanced Scorecard measures to monitor how their change in practices actually impact on the service.
Read to see the four measures they used. Note how they are very specific to the problem and not generic.
She looks happy to me.
This entry was posted in Balanced Scorecard
. Bookmark the permalink